For many members, the phrase “Online Banking” evokes no particular response; if you’ve grown up with the internet ever-present in your life, using the web for conducting financial transactions is second nature. At Point West, we recognize that this easy relationship with the internet is not the case for everyone. As the world in general and the financial industry in particular make internet proficiency increasingly necessary, Point West is committed to making your online experience with us as simple and intuitive as possible. We think this is important because once you’ve gotten the hang of it, Online Banking is the fastest and easiest way to conduct simple transactions with Point West.

Balance Inquiries & Tracking Transactions:
Perhaps the most common use of Online Banking involves simply logging in to track transactions and see balances. As a single-location credit union, there are days when our phones are very busy, and waiting to get ahold of a credit union employee for balance information does not match the fast-pace of your day. With Online Banking, you can have a balance in 30 seconds!

Making Payments:
Paying a Point West loan or VISA via Online Banking has never been easier! Before our most recent system upgrade, members used to have to pay their VISA at a 3rd party site – but not anymore! Right inside Online Banking there is a menu option titled “Loan & VISA Payments.” With just a few simple clicks of the mouse you can pay your Point West Loans and your Point West VISA right online.

Need Extra Help?
To make the process even simpler, Point West has developed a flow chart to help guide you through Online Banking. Whether you’re brand new or seasoned to Online Banking, this may come in handy. Find the flow chart here!

Questions?
As always, the Point West team is here to help you. We are happy to guide you through the process of becoming comfortable with our online tools. You can reach us several ways:
(1) Select “contact us” in the Mobile Banking App
(2) Send a secure message in Online Banking
(3) Email – [email protected]
(4) Call us directly at 503.546.5000

– Article Authors:

Mitch Beardsley, Administrative Assistant
Mitch has been with Point West since 2010, serving in many roles including back office support, teller row, and member service. Mitch is passionate about making the member experience convenient, efficient and above all friendly.

Tyler Dolan, Teller/Member Services
Tyler has been a Teller with Point West since 2011. He supports many departments including Member Services, Member Solutions & Marketing. Tyler works hard to ensure that members are continually educated on products and services that may suit their needs.